The objective of this paper is proposing a developed balanced scorecard approach to measure supply chain performance with the aim of creating more value in manufacturing and business operations. The most important metrics have been selected based on experts’ opinion acquired by in-depth interviews focused on creating more value for stakeholders. Using factor analysis method, a survey research h...

The objective of this article is to identify particularities of Balanced Scorecard frameworks relating to specific supply chain roles. Four independent samples of Brazilian input suppliers, producers, distributors and retailers were formed. Each company was asked to indicate which performance indicators they used through a questionnaire which presented a list composed by forty-nine performance ...

A manufacturing supply chain is a network of suppliers, factories, subcontractors, warehouses, distribution centers and retailers, through which raw materials are acquired, transformed, produced and delivered to the end customers. Many methods have been suggested over the years for supply chain evaluation of any organization. This study discusses the supply chain performance criteria for effici...

The goal of this paper is proposing a supply chain value dashboard in home appliance manufacturing firms to create more value for all stakeholders via balanced scorecard approach. Balanced scorecard is an effective approach that managers have used to evaluate supply chain performance in many fields but there is a lack of enough attention to all supply chain stakeholders, improving value creatio...

In studies on green supply chain, performance evaluation is an extremely important field. It aims to allow the nodes in supply chain to realize their positions and influence on benefit in overall supply chain in order enhance the supply chain. Thus, implementation of effective performance evaluation is the key to enhance green supply chain development. Distribution service industry is the impor...

this research has done in order to identifying the human resource performance key indicator; qom province electricity distribution company with regard to integrated balanced scorecard approach of human resource and analytic hierarchy process .the research method of the article is descriptive and library field data collecting. balanced scorecard (bscj translated the company visions and strategie...

the manufacturing organizations today are having a competition of supply chain versus supply chain. existing research work fails to relate human metrics with supply chain performance. the authors intend to empirically assess the effects of human metrics on supply chain performance in the context of indian manufacturing organizations. a rigorous literature review has identified 12 variables. the...

Nowadays, many enterprises choose to outsource its non-core business to other enterprises to reduce cost and increase the efficiency. Many enterprises choose to outsource their supply chain management (SCM) and leave it to a third-party organization in order to improve their services. The paper proposes an integrated and multicriteria tool useful to monitor and to improve performance in an outs...

In the era of globalization and outsourcing, Supply Chain Management (SCM) has become one of the leading business strategies for a company to gain competitiveness in the global market. To manage the supply chain efficiently and effectively, many companies realize the need for accurate SCM performance measurement. In spite of existing SCM performance studies, there are two kinds of limitations. ...